General

Delivery, shipping and tracking

• How do I track my package?
• How much do I pay for freight?
• When will my order be shipped?
• How do I know my order has been shipped?
• Which shipping options can I choose, and which countries do you ship to?
• How long is your delivery time?

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Returns, exchanges and complaints

• I have returned a garment, when will I receive my refund?
• My package was damaged during the freight, what do I do?
• How do I return a garment?
• Can I exchange an item for a different size or color?
• I’ve received my order, but there’s an issue with an item. What are the next steps?

Payment and refund

• I have returned a garnment, when will I receive my refund?
• What payment method do you offer?
• How do I know if my payment has gone through?
• How long before I will receive my refund?
• I haven’t received my refund. What should I do?

Sizes and guides

• Inspiration and cashmere guides
• Find your size and fit

Care and washing

• How should I store my cashmere garments?

Gift cards and discount codes

• Can I use my gift card for multiple orders?
• How long is my gift card valid?
• I haven’t received my gift card by email. What should I do?
• How do electronic gift cards work?
• How do I use my discount code?
• Trouble finding or using your 10% welcome code?

About cashmere / Kasmina

• About Kashmina
• Where are your products made?
• Do you have any physical stores?
• What is cashmere wool?